At ABLauer.com, we want you to have a satisfying shopping
experience. For your convenience, the following payment options are
available: Visa, Mastercard, Discover and American Express. We recommend you chose the "in store pick-up" option, we can then inspect your order and gift-wrap it if you like.
As soon as you place
your order using our easy-to-navigate system, we immediately begin
processing it. Because it is immediate, canceling your order is not an
option. Most orders are processed and leave our facility in as little
as two business days. If for some reason you change your mind after
placing an order, we welcome you to take advantage of our 15-day return
policy, detailed below.
Shipping We recommend you choose the "in store pick-up" option, we can then inspect you order and gift-wrap it if you like. We use the
most reputable shipping companies to deliver your purchase in a timely
manner. We deliver to street addresses ONLY in the continental United
States, Hawaii, Alaska and Canada using private carriers. Shipments
WILL NOT be made to PO Box destinations. We use UPS as our main
shipping provider. If you cannot receive a package by UPS please
contact us at 217-241-4100
and we can discuss the proper shipping
for your area.
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and may, at the discretion of UPS, require a
signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time. ( Processing time usually two business days )
SHIPPING OPTION
CHARGE
In-Store Pickup
Free
UPS (under $500)
$9.95
UPS (over $500)
Free
USPS (under $500)
$14.95
USPS (over $500)
$4.95
Fedex Next Day (under $500)
$24.95
Fedex Next Day (over $500)
$14.95
Questions
For product inquiries or help using the ABLauer.com website, please call 217-241-4100.
Cancellations & Returns
We want you to be perfectly
satisfied with your purchase. If you are not satisfied for any reason,
you can return the product within 15 days through the mail for a refund or
replacement.
Returns are easy.
You must print and complete a Merchandise Return form. To do so, you will
need the original order number. Go to Account Administration > View
Order History. Find your order by order date or order number and select
it. Then select "Print Return Label". You can click here
to go directly to the View Order History page.
Follow the instructions on the Merchandise Return Form.
Please make note of why the item is being returned. You can simply write this
on the form you include inside the package.
The item(s) must be returned in its original packaging and with all
accompanying manuals and accessories.
Package the item securely so as to avoid damage during shipping. If you
are returning an item of significant value, we recommend that you insure it
against loss or damage.
All manufacturers' warranties are in effect.
Send the package to:
AB Lauer Jewelers,
1999 W. Wabash Ave., Springfield, IL 62704
